mayawin Frequently Asked Questions

You must be at least 21 years old to register and play on mayawin. This is a strict PAGCOR requirement for all licensed online casino platforms in the Philippines. Age is verified during the KYC process using a government-issued Philippine ID. Accounts belonging to underage individuals are permanently suspended without exception.

mayawin accepts the following Philippine government IDs for KYC: PhilSys National ID, Passport, LTO Driver's License, UMID, Voter's ID, or SSS ID. Upload a clear photo of your chosen ID through the Verification section in your account settings. Most KYC reviews are completed within a few hours during business hours.

No. mayawin enforces a strict one-account-per-player policy. Operating multiple accounts — whether using different phone numbers, names, or payment methods — is a violation of our Terms and Conditions. If duplicate accounts are detected, all associated accounts will be suspended and any balances forfeited. If you've lost access to your account, contact our 24/7 support instead.

On the mayawin login page, tap "Forgot Password" and enter the mobile number registered to your account. You'll receive an OTP via SMS — use it to set a new password. The reset link expires within 10 minutes, so complete the process promptly. If you no longer have access to your registered mobile number, contact our live chat support for account recovery assistance.

You can request account closure by contacting mayawin's 24/7 live chat support. Before closure is processed, any remaining real-money balance will be returned to your registered withdrawal method. Note that accounts under active regulatory review cannot be immediately closed. If you're closing your account due to problem gambling concerns, we recommend activating self-exclusion first — it takes effect immediately without waiting for formal closure.

The minimum deposit on mayawin is ₱100 for all Philippine Peso payment methods, including GCash, PayMaya, BPI, BDO, and Metrobank. Cryptocurrency minimum deposits depend on the prevailing network parameters at the time of your transaction and are displayed on the deposit screen before you confirm. There is no maximum deposit limit for standard verified accounts.

For fully KYC-verified mayawin accounts, GCash and PayMaya withdrawals are typically processed within 5 to 30 minutes. Bank transfers to BPI, BDO, and Metrobank are usually completed within the same business day. USDT and Bitcoin withdrawals are processed within 30 to 60 minutes after approval. Processing times may be slightly longer during peak periods or if additional verification is required.

mayawin does not charge its own fees on deposits or standard withdrawals. However, your payment provider — whether GCash, your bank, or a crypto network — may apply their own transaction fees, which are outside mayawin's control. Cryptocurrency withdrawals may include network gas fees that are deducted from the withdrawal amount. These are disclosed on the withdrawal screen before you confirm.

Withdrawal delays on mayawin most commonly occur for three reasons: your KYC verification is incomplete or pending review, the withdrawal amount triggers an additional compliance check, or your bank or e-wallet is experiencing system delays on their end. Log in and check the status under Withdrawal History. If it shows "pending" beyond the normal window, contact our live chat support — they can check the status in real time.

mayawin supports the following withdrawal methods: GCash, PayMaya, BPI, BDO, Metrobank, USDT (TRC20), and Bitcoin. Withdrawals must be directed to a payment method registered in your own name. For your first withdrawal, you may be required to use the same method as your most recent deposit. All withdrawal methods require a fully KYC-verified account.

Yes, mayawin has a full live casino section featuring real dealers and real-time streaming. Available live games include live baccarat, live roulette, live blackjack, live dragon tiger, and live game shows. Streams run 24/7 with Filipino-speaking tables available during peak Philippine hours. Live casino games contribute at a reduced rate toward bonus wagering requirements — check the bonus terms for specific rates.

Yes, mayawin is fully optimised for mobile play on both Android and iOS devices. The mobile version of mayawin.app runs directly in your phone browser — no app download required. All game categories, deposit and withdrawal functions, live chat support, and account settings are fully accessible on mobile. For the best experience, use an updated version of Chrome or Safari with a stable internet connection.

Yes, mayawin includes online sabong as part of its game offering. Sabong — the traditional Filipino cockfighting sport — is available in live streaming format with real-time betting. Matches are sourced from licensed arenas operating under the applicable Philippine regulatory framework. Sabong betting on mayawin follows the same account verification and responsible gaming rules as all other game categories.

Return-to-Player (RTP) rates on mayawin slot games vary by title, but most JILI and partner-provider slots carry RTPs in the 95% to 97% range. RTP represents the theoretical percentage of total wagered money that a slot pays back to players over a very large number of spins — it is a statistical average, not a guarantee of individual session returns. Individual game RTP information is available within each game's information panel.

A wagering requirement is the total amount you need to bet using bonus funds before those funds — or any winnings from them — become eligible for withdrawal. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets using the bonus before withdrawing. On mayawin, different game categories contribute at different rates toward wagering requirements. Slots typically contribute at 100%, while live casino games may contribute at a lower rate. Check the specific promotion's terms for the exact rate.

Yes. All mayawin bonuses carry an expiry period, which is stated in the promotion's specific terms at the time the bonus is credited to your account. The standard expiry for most mayawin bonuses is 30 calendar days from the date of credit. If the wagering requirement is not met within the expiry window, the bonus and any associated winnings are forfeited automatically. Expired bonuses cannot be reinstated.

Yes, mayawin has a VIP program that rewards regular players based on cumulative wagering volume. As you move up VIP tiers, you unlock benefits including weekly cashback, faster withdrawal processing, higher withdrawal limits, a dedicated account manager, and exclusive birthday bonuses. VIP tier progression is calculated automatically based on your betting activity. Contact live chat support to find out your current VIP status and what's needed to reach the next tier.

Yes. All games on mayawin use Random Number Generator (RNG) systems that are independently certified by third-party testing laboratories. This means every game outcome — every slot spin, every card draw, every roulette result — is genuinely random and cannot be manipulated by the platform. RNG certification is a PAGCOR licensing requirement, and all mayawin game providers are required to maintain valid certifications.

Log in to your mayawin account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits, activate session time alerts, request a cooling-off break of 24 hours to 30 days, or initiate self-exclusion for periods ranging from one month to permanent. All restrictions take effect immediately upon confirmation. Reductions in limits are instant; increases require a 72-hour cooling-off period.

If gaming is affecting your finances, relationships, or mental wellbeing, take action now. mayawin's self-exclusion tool is available in your account settings — it locks your account immediately across all game categories. You can also contact our 24/7 live chat support and request an immediate account restriction. For professional support, PAGCOR operates a responsible gaming program for Filipino players, and the National Center for Mental Health (NCMH) Crisis Hotline provides mental health support across the Philippines. You do not have to manage this alone.